All OMP Research services and projects are customized to address the client’s business needs and to facilitate informed and actionable strategic and operational decision-making. Previous projects have focused on the following business needs:
Business Services
For businesses, data-driven decision-making, informed by quality research, is essential to ensure customer/client satisfaction while efficiently running the operations and retaining quality staff. While OMP’s projects are highly customized for the unique requirements of each situation, many businesses share similar objectives and benefit from similar research approaches. We have assisted many businesses with:
- Customer Satisfaction Feedback/Evaluation
- Customer Support Effectiveness Feedback/Evaluation
- Staff/Team Satisfaction and Issue Resolution
- Sales Effectiveness and Win/Loss Analysis
- Lost Customer Evaluations
- Customer and Partner Loyalty
- Competitor Research and Analysis
- Custom Research and Data Collection
Nonprofit Services
In nonprofits, quality data collection and evaluation methods can enhance and improve the delivery of services and programming as well as operational efficiency and fund development efforts. While OMP’s projects are highly customized for the unique requirements of each situation, many nonprofits share similar objectives and benefit from similar research and evaluation approaches. We have assisted many nonprofits with:
- Program Evaluation
- Participant Satisfaction
- Strategic Planning
- Fund Development
- Grant Writing
- Communication Planning
- Custom Research and Data Collection
Education Services
In educational settings, high quality research and input from the community and staff can clarify issues, illuminate solutions, enfranchise constituencies and improve communities. While OMP’s projects are highly customized for the unique requirements of each situation, many schools share similar objectives and benefit from similar research approaches.
- Marketing/Reputation Evaluation
- Competitive Analysis
- Parent Satisfaction/Community Building
- Enrollment/Retention/Lost Families
- Fundraising/Development Prioritization
- Accreditation/Strategic Planning
- Alumni Relations
- Faculty Satisfaction/Retention
- Head Evaluation